Orders & Products:
Is there a minimum order required to make a purchase?
Yes, the minimum order is €11.00.
Which payment methods do you accept?
I currently accept Mastercard, Visa, American Express, Paypal, Google Pay payment.
Will you restock sold-out items?
Yes, usually I need 1-2 months to restock an item.
Do you accept returns and exchanges?
Yes, in compliance with EU consumer protection laws, you have the right to withdraw from your purchase and return standard items within 14 days of receiving your order.
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How to request a return: You can easily submit your formal withdrawal request without logging in by using the dedicated Withdrawal Form.
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Return Shipping Fees: Please note that return shipping costs are fully the responsibility of the customer. Items must be sent back in their original condition. Once received, I will process your refund.
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Exchanges & Issues: If your item arrives damaged, defective, or if there is any issue with your order, please contact me immediately through this Contact Form and I will certainly find a solution or arrange a replacement for you!
I need to cancel my order, what do I do?
Contact me as soon as possible and I will cancel your order with no charge. Please consider that I can cancel your order only before shipping.
How do preorders work?
Some of the items are tagged as “preorder”. This means that they are new products that have not been produced before with an estimated shipping date. The items still have to be produced, so this type of order usually takes longer than a stock order. Please keep this in mind!
If you have placed an order that contains one or more preoder items, the full order will be shipped when I have all the products ready.
What is B-Grade merchandise?
B-Grade merchandise are items with slight manufacturing defects which include: scratches (after protective film is removed), stray marks on the artwork, print imperfections on the tote bags, etc. These minor flaws are typically only noticeable on close inspection, the items are still nice!
Previews of B-Grade items will not be provided, and all sales on B-Grade items are final.
Shipping & Returns:
How are shipping prices calculated?
Shipping costs will be calculated based on the destination. By adding products to your cart and accessing the Shopping Cart page, you can instantly view the shipping charge prior to completing your order.
Will I have to pay any extra customs fees on delivery?
No. All orders are shipped using a DDP (delivered duty paid) service. This means all customs duties, import taxes, and vat are already included in the price you pay at checkout. You will not have to pay anything extra when your package is delivered.
Does shipping include tracking? How can I track my order?
Yes, all shipments are tracked. You will receive an email with the tracking number when your order is shipped. After 2 days from shipping you can check your delivery status HERE.
When can I expect my order to be shipped?
If your order does not contain a preorder item, it can take around 1 week to be shipped.
Where does your store ship from? How long does it take to arrive?
All products in my shop are shipped from my studio in Italy. The shipping times below refer to the period starting from when the parcel is handed over to the shipping carrier.
| Destination | Delivery Time |
| Italy | 5 - 6 working days |
| Europe | 12 - 15 working days |
| Everywhere else | 18 - 25 working days |
Please bear in mind that during holiday season worldwide postal services work more slowly, so make sure to plan special occasions ahead to improve the chances for on-time delivery.
What if my package is returned due to an incorrect address?
If a package is sent back to me because the shipping address provided was incorrect, incomplete, or if it wasn't claimed at delivery, I will be happy to ship it again. However, please note that you will be responsible for paying the new shipping fee.
Please double-check that your shipping address is complete and 100% correct before finalizing your order. For international shipments, please write your address using the Latin alphabet only (English characters).